We’re excited to once again bring you Amped User Days 2021. This free virtual event is taking place from April 20-22, 2021 with a rich panel of speakers from Amped Software and experts from the industry. Register today and join us!
It’s always such a great opportunity to catch up with our users from around the world and experts from the industry, to exchange ideas and get product feedback. In this three-day event, you will be able to meet the team behind Amped Software products, ask questions, discuss product improvements, and interact with other Amped users.
We have exciting news regarding product licensing.
As of today, all our software products are available with an annual subscription license, as an alternative to the perpetual licensing we’ve always had.
Different organizations have different needs, budget availability, and purchasing processes, so we thought that adding another option would be the best way to ease and speed up the acquisition process.
So, how do you choose which model is best for your case? We have prepared a simple comparison chart.
The software continues to work but access to updates and support is lost
The software stops working
What happens when renewing after the expiration
Missing time must be compensated
Restarts from the purchase date
But this is just the beginning. We know that purchasing within government or large organizations is not always as easy as it should be. What are the main issues?
Very often, the end user is not the decision-maker nor actually part of the purchasing process. It’s not always clear what number of licenses are needed months before the purchase would hopefully be finalized, and sometimes not even the products that are needed. And let’s not forget about the difficulties of getting training (especially in some countries), which is an essential part of what we do.
So we created three bundles, which cover typical use cases for our customers in order to help them easily overcome some of these issues.
With the Amped Ultimate Team Subscription, you get all our products (Amped Replay, Amped DVRConv, Amped FIVE, Amped Authenticate) and OnlineTraining classes at a fixed and convenient annual price.
With the Amped FIVE Team Subscription, you get 4 seats of Amped FIVE and 2 Online Training seats per year.
With the Amped Replay Team Subscription, you get 20 seats of Amped Replay and a private Online Training session for up to 10 investigators, every year.
These bundles do not only simplify your choices but offer huge savings over single licenses and training classes.
Interested? Check out our bundles page or contact us for more information or to receive a quote.
Every Friday we will publish a video that teaches you how to use the filters in Amped FIVE. Learn how easy it is to use the Video Loader filter to load a video from a file, how to use the Local Stabilization filter to stabilize a shaky video by keeping the current selection steady, and much much more.
We have more than 100 filters in Amped FIVE, so we’ll be busy creating these videos for you! Subscribe to the Amped Software YouTube channel now, so you don’t miss any!
Below is the first video in our series: Filter Group: Load – Filter Name: Video Loader.
Today we are announcing important news to help our users and distributors to better cope with our software acquisition, activation, and learning processes during this difficult time. We do hope that everyone is staying safe, and we are thankful for the important work that you are doing in serving your communities.
TEMPORARY WORK-FROM-HOME LICENSES
With a lot of our users working from home, many are not able to access their workstation or move the dongle and installation to a computer they are using at home. During this time we want to help however we can in balancing solving cases and keeping safe. For this reason, we are offering to our users who have a license with an active SMS (software maintenance and support) plan, the possibility to further install our software on other machines and activate it with a temporary digital license that will work until the end of May.
In order to request a work-from-home license, please contact our technical support, indicating your dongle serial and the email address of the user who needs access to the license.
If you are not a user yet, or your SMS has expired, don’t worry, feel free to contact us anyways and we’ll evaluate options to best help your organization.
In order to continue to provide training to our users during this current state of emergency where travel is impossible, we are very excited to announce that we are now offering official online training sessions. The training will be live with one of our experienced trainers. We have already added the first classes to our training schedule, with more coming soon.
Effective immediately, we are providing digital licenses for all our products. Digital licenses will be our default option going forward.
Currently, most of our products have been protected by a USB dongle. However, shipping a physical component for our software is becoming increasingly complicated and risky at the moment:
We need to ship the parcel. We are working from home, but some of us need to go to the office to prepare the dongle shipment and to deliver it to the courier. If there are no alternatives, this can be done, but I’d rather have our colleagues stay at home for their safety and the safety of our community. Please note that Italy now is in full lock-down, most industrial and commercial activities must be closed if employees are not working from home, and we are allowed to go out only for strict necessities or emergencies.
The customer (end user and/or distributor) needs to receive the parcel. Similar risks as above for our customers. With millions of people around the world starting to work from home, finding someone available to pick up the parcel is another complication.
The shipping may be delayed. People can’t go out, so they are buying a lot online and couriers are overwhelmed with the amount of merchandise they need to move, clearly causing further risks for their personnel. We see that several of our shipments are experiencing quite a bit of delay, compared to our normally very efficient turnaround time.
Users need to work from home. Several of our users are currently working from home, and accessing the dongle or the computer they left in the office can be a problem if they need to use our products.
It has been a rather sudden decision, but for all the reasons above we decided to switch to digital licenses as the default license for the time being. What does it mean?
We don’t need to ship anything. Everything will be accessible electronically.
Faster access to your license. As soon as we process the order, you should be able to download and install the license.
Installation or activation wherever you are. Whether you are in the office, on the field, or at home, you can download and activate the software without the need for the dongle as long as you have available seats on your license.
Please note that USB dongle licenses will still be available as an option, but only if explicitly requested when placing an order: by default we will provide digital licenses. If you really need the dongle, you need to clearly specify this request and you should be prepared for the fact that shipping can take longer than usual for the next weeks or months.
As usual, if you have any questions on digital licenses, temporary work-from-home licenses, or need more information about online training, please feel free to contact us.
A lot of our users, partners, and friends reached out to ask how we are doing during this difficult moment with COVID-19 in Italy. Thank you for thinking and caring about us, this means a lot to us. In general, the situation is quite surreal. We are allowed to go out just for groceries and other necessary items, or to go to work, where working from home is not possible.
At Amped, we are doing everything possible to keep us, our families and communities safe.
Even before the increase of cases and the complete lock-down, as a precautionary measure, I asked everybody to work from home as much as possible. We have all been working from home for three weeks already. At the moment, everyone in Amped and our families are OK, and we are doing everything possible to keep it this way. They say the peak in Italy will be this week, so in our “virtual” office we are all keeping in touch with frequent calls and funny memes in chat, just to keep it easy in this difficult time.
Because of all of this, we had to put on hold various events and training sessions that were already scheduled. We are monitoring the situation for the ones coming up in the next months, but for now, and for later, our main priority is the health and safety of our team and our users.
We know our users were excited to attend the Amped User Day we scheduled in Birmingham, UK on September 21, but unfortunately, we decided that it would be better for everyone if we also postponed this event for a later, safer time. We will let you know when we set a new date for it.
Other than that, we are fully functional: software development, sales operations, and technical support operations are working as usual. If we have conference calls, you might hear some children screaming in the background… but that’s about it.
While I hope it will not happen, I am truly afraid the virus will spread in many other countries like it did in Italy. Please be careful and do not underestimate the risks and the recommendations provided by your local governments.
Be safe everybody, #andratuttobene #everythingwillbefine
Dear Amped Blog readers! Thanks for being here today, December 31st, the last day of this wonderful year. But most of all thanks for following our Tip Tuesday appointments throughout the year. We’ve shared 51 tips with you this year and we sincerely hope they’ve been useful to you. (We made an exception to the weekly schedule in March, when the great Amped Replay was launched, that’s why they’re not 52.) We had positive feedback from you all in terms of visits and messages, so I’m excited to announce that Tip Tuesdays will continue in 2020!
Today’s tip is kind of a utility one: it provides a list to all the tips we’ve written this year, so you can quickly scroll or search through them and catch up with those you may have missed.
2019 was a very busy and exciting year for Amped Software! We set up a new business entity in the USA and have an entirely new team there. We launched Amped Replay, a new product for investigators. And products continued to evolve with numerous updates. Learn all about this and more in this 2019 Year in Review post.
In January we launched our Tip Tuesday blog series full of tips and tricks to help our users get the most out of the Amped solutions they already own or have on their wish list! You can find all of these tips on our blog here. We’ll be adding more in 2020, so remember to subscribe to get these directly into your inbox.
Quite a big and important change happened in February. We established a new business entity and a new team in the USA to better serve our customers in North America. The new business entity is called Amped Software USA Inc. and is based in Brooklyn, New York, and is a fully owned subsidiary of Amped SRL, the Italian headquarters. Our goal is to now work more closely with our customers in the USA and Canada and to offer them the level of professionalism and consistency that we at Amped Software have tried to foster throughout the world. So, for all software sales and training in North America, please remember to contact us through the new business entity above.
In February we also released Amped FIVE 12727 which included Timeline, Multiview, HEIC support and more. Read more about this update here and watch the video to see the new features in action.
From everyone at Amped Software, including many who could not take part in our fun photo shoot, we want to thank all of our users, partners, and friends for a wonderful year together! We look forward to making many more great memories in 2020!