Unity Is Strength! In Challenging Cases, Amped Authenticate’s Compare CRP Makes Source Device Identification More Accurate

Welcome to a brand new tip, dear friends! Today we’re showing you one of the newest features introduced in Amped Authenticate: the possibility to use the PRNU Identification filter to compare the sensor noise obtained from two sets of images. Reading this sentence left you confused? Then this tip is just for you! Keep reading to shed light on the mystery…

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Introducing Amped FIVE Filter Friday Videos

We are happy to announce our new Amped FIVE Filter Friday video series on the Amped Software YouTube channel.

Every Friday we will publish a video that teaches you how to use the filters in Amped FIVE. Learn how easy it is to use the Video Loader filter to load a video from a file, how to use the Local Stabilization filter to stabilize a shaky video by keeping the current selection steady, and much much more.

We have more than 100 filters in Amped FIVE, so we’ll be busy creating these videos for you! Subscribe to the Amped Software YouTube channel now, so you don’t miss any!

Below is the first video in our series: Filter Group: Load – Filter Name: Video Loader.

Happy Filter Friday everyone!

Amped DVRConv Update 16432: New Formats and Support for the Spanish Language

We’re here with another new update for Amped DVRConv, our intuitive and powerful automatic batch converter for proprietary DVR formats.

Amped Software continues to grow as a global leader in the development of software solutions for image and video forensics. As we expand into new countries, we strive to constantly update our accessibility by adding additional language support to our software.

In this update, you will find support for the Spanish language, the fourth largest spoken language in the world.

We continue to support our users by evolving and updating our software to your specific needs. Recently, we handled support cases involving 4 new formats and each of these formats have been successfully added to DVRConv. Alongside this, we’ve also added 8 new variations of already supported file formats.

Remember that you can always view what formats are currently supported and have been recently added by clicking on the Help button within DVRConv.

After clicking Help the Amped DVRConv Help manual will open, here you can view all the formats currently supported.

As always, there is more coming as we continue to develop our software daily. Look out for future updates soon.

Don’t Delay – Update Today

If you have an active support plan you can update straight away by going into the menu About > Check for Updates within Amped DVRConv. If you need to renew your SMS plan, please contact us or one of our authorized partners. And remember that you can always manage your licenses and requests from the customer support portal.

Where Is the Rest of the Video?

Video investigators often receive files with little or no information surrounding the source, acquisition or handling. The files are often created by people with little knowledge of the legal requirements of data type and continuity. These issues, and quite a few others, all impact on the initial investigation as discrepancies can cause major problems further along in a case.

Let’s look at this file for example…

All images with sensitive data have been redacted.

Upon viewing in Windows, the thumbnail and extension are shown, and hovering over the thumbnail reveals further information.

I am being told that it’s a Windows Media Video, it’s just under 4Gb and has a length of just under 27hrs.

The CCTV request for footage did detail a time duration of 27hrs so it all looks good so far.

As the title of this blog post is, “Where Is the Rest of the Video?”, you just know that things are going to go wrong!

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Introducing Temporary Work-From-Home Licenses, Online Training, and Digital Licenses

Today we are announcing important news to help our users and distributors to better cope with our software acquisition, activation, and learning processes during this difficult time. We do hope that everyone is staying safe, and we are thankful for the important work that you are doing in serving your communities.

TEMPORARY WORK-FROM-HOME LICENSES

With a lot of our users working from home, many are not able to access their workstation or move the dongle and installation to a computer they are using at home. During this time we want to help however we can in balancing solving cases and keeping safe.  For this reason, we are offering to our users who have a license with an active SMS (software maintenance and support) plan, the possibility to further install our software on other machines and activate it with a temporary digital license that will work until the end of May.

In order to request a work-from-home license, please contact our technical support, indicating your dongle serial and the email address of the user who needs access to the license.

If you are not a user yet, or your SMS has expired, don’t worry, feel free to contact us anyways and we’ll evaluate options to best help your organization.

ONLINE TRAINING

In order to continue to provide training to our users during this current state of emergency where travel is impossible, we are very excited to announce that we are now offering official online training sessions. The training will be live with one of our experienced trainers. We have already added the first classes to our training schedule, with more coming soon.

DIGITAL LICENSES

Effective immediately, we are providing digital licenses for all our products. Digital licenses will be our default option going forward.

Currently, most of our products have been protected by a USB dongle. However, shipping a physical component for our software is becoming increasingly complicated and risky at the moment:

  • We need to ship the parcel. We are working from home, but some of us need to go to the office to prepare the dongle shipment and to deliver it to the courier. If there are no alternatives, this can be done, but I’d rather have our colleagues stay at home for their safety and the safety of our community. Please note that Italy now is in full lock-down, most industrial and commercial activities must be closed if employees are not working from home, and we are allowed to go out only for strict necessities or emergencies.
  • The customer (end user and/or distributor) needs to receive the parcel. Similar risks as above for our customers. With millions of people around the world starting to work from home, finding someone available to pick up the parcel is another complication.
  • The shipping may be delayed. People can’t go out, so they are buying a lot online and couriers are overwhelmed with the amount of merchandise they need to move, clearly causing further risks for their personnel. We see that several of our shipments are experiencing quite a bit of delay, compared to our normally very efficient turnaround time.
  • Users need to work from home. Several of our users are currently working from home, and accessing the dongle or the computer they left in the office can be a problem if they need to use our products.

It has been a rather sudden decision, but for all the reasons above we decided to switch to digital licenses as the default license for the time being. What does it mean?

  • We don’t need to ship anything. Everything will be accessible electronically.
  • Faster access to your license. As soon as we process the order, you should be able to download and install the license.
  • Installation or activation wherever you are. Whether you are in the office, on the field, or at home, you can download and activate the software without the need for the dongle as long as you have available seats on your license.

Please note that USB dongle licenses will still be available as an option, but only if explicitly requested when placing an order: by default we will provide digital licenses. If you really need the dongle, you need to clearly specify this request and you should be prepared for the fact that shipping can take longer than usual for the next weeks or months.

As usual, if you have any questions on digital licenses, temporary work-from-home licenses, or need more information about online training, please feel free to contact us.

Be safe everybody.

The Sound of Silence: Learn How to Redact Audio in Amped FIVE

Dear Tip Tuesday maniacs welcome to this week’s tip. We’re receiving a lot of positive feedback from users who tried the latest Amped FIVE release! Thank you so much for finding the time to send us your opinion. The new audio support is definitely the most welcomed improvement, so, on the wave of that, we’re dedicating this week’s tip to show how you can redact audio in Amped FIVE, with a walk-through example to try this new feature on!

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We Are OK!

A group photo taken during our latest meeting, with everybody from home!

A lot of our users, partners, and friends reached out to ask how we are doing during this difficult moment with COVID-19 in Italy. Thank you for thinking and caring about us, this means a lot to us. In general, the situation is quite surreal. We are allowed to go out just for groceries and other necessary items, or to go to work, where working from home is not possible. 

At Amped, we are doing everything possible to keep us, our families and communities safe.

Even before the increase of cases and the complete lock-down, as a precautionary measure, I asked everybody to work from home as much as possible. We have all been working from home for three weeks already. At the moment, everyone in Amped and our families are OK, and we are doing everything possible to keep it this way. They say the peak in Italy will be this week, so in our “virtual” office we are all keeping in touch with frequent calls and funny memes in chat, just to keep it easy in this difficult time.

Because of all of this, we had to put on hold various events and training sessions that were already scheduled. We are monitoring the situation for the ones coming up in the next months, but for now, and for later, our main priority is the health and safety of our team and our users.

We know our users were excited to attend the Amped User Day we scheduled in Birmingham, UK on September 21, but unfortunately, we decided that it would be better for everyone if we also postponed this event for a later, safer time. We will let you know when we set a new date for it.

Other than that, we are fully functional: software development, sales operations, and technical support operations are working as usual. If we have conference calls, you might hear some children screaming in the background… but that’s about it.

While I hope it will not happen, I am truly afraid the virus will spread in many other countries like it did in Italy. Please be careful and do not underestimate the risks and the recommendations provided by your local governments.

Children all over Italy are drawing rainbows with this message to hang on their balconies or windows, spreading the message of hope and reassurance that “everything will be fine”, “andrà tutto bene”. My daughters drew this one and send you all lots of rainbows!

Be safe everybody, #andratuttobene #everythingwillbefine

Take care,
Martino

Let’s Get Loud! The Latest Amped FIVE Supports Audio More Than Ever, Take a Quick Tour Into This New World!

Welcome back, dear Tip Tuesday mates! Today I will be showing an Amped FIVE feature that I’m pretty sure most of you have never tried before… because it’s so new! Since the latest release, Amped FIVE integrates audio track viewing and redaction capabilities. Why don’t you take your first walk through this functionality with this tip? Ready? Let’s go, then!

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