Dear Amped friends, today we are speaking about our Software Maintenance and Support (SMS) plan. As with any software you may use in the course of your work and in everyday life, there are several benefits that an active support plan can bring to you, like being able to count on support professionals when things go wrong, as they almost always will.
So, what are the most important parts of Amped Software support plan? Keep reading to find out!
1) Access to Software Updates
First and most importantly, customers with an active support plan have immediate access to software updates for each of the Amped Software products. Most of these updates will include new filters or features to the Amped product line that go far beyond routine bug fixes. In the past year, we released at least four updates to each of the Amped Software tools which contain many new filters and features not available in previous versions:
- PRNU identification and tampering detection for video, the Shadows filter, Smart Report, and batch processing were added to Amped Authenticate.
- Amped DVRConv saw the addition of twelve new video formats and support for almost 30 variations of already supported formats.
- Audio Redaction, Picture in Picture, Annotate, and Variable Motion Deblurring were some of the features and filters added to Amped FIVE.
- Additionally, Amped Replay also received the Annotate filter plus keyframe and smart tracking, and a Spotlight tool.
The Amped team works tirelessly to deliver the best experience possible to the user. A great deal of development and testing goes into each new filter or feature to keep the user productive and efficient in their daily work. Additionally, we’ve got some amazing filters and features planned for all Amped products in the second half of 2021 and later!
Having an active SMS assures users with the best Amped Software tools available at their disposal.
2) Access to Support
Another benefit that comes along with an active SMS plan is having access to the Amped Software support team. While Amped Software tools can play or convert the vast majority of the proprietary video formats in use, there is always the random new format or codec that hasn’t yet been addressed. Users in support can upload their unplayable file into the Amped Support Portal and the team will get to work decoding the video file to be able to convert it to a playable format. When the conversion is successful, the newly decoded and supported format is added to the Amped library and that once “unplayable” file format is added to all Amped software tools in a future update. A beta version of the software may also be provided to the user who originally sent the file so it is possible to resume processing of the evidence with minimal interruption. The Amped support team is also available to consult with users regarding evidence or forensic processes and is eager to take user feedback on how to further improve all Amped Software tools.
3) Quick & Easy Renewal
The third benefit allows the software to continue to run in certain licensing instances. New for 2021 is the implementation of subscription-based licensing and license bundle options for all Amped Software products.
The subscription licenses and bundles have become a very popular option for agencies and forensic professionals new to Amped Software because of the savings they provide over perpetual licenses. However, the subscription license must have an active plan for the software to keep working. Regardless of what type of license you have, we’ve streamlined the renewal process, making it very easy and efficient: renewal can often be done quickly and without interruption to your service.
Whether it’s to save time resolving issues with troublesome video or media formats, staying up to date with the latest Amped filters and features, or having access to the experts who can provide tailor-made support, there are many great reasons to maintaining an active SMS plan. Doing so will result in less downtime, improved performance, and leaves you with the confidence there is no challenge you can’t tackle head-on. Who doesn’t want that!
So Don’t Delay – Update Today!
If you need to renew your SMS plan, please contact Amped Software or an authorized distributor.
Users can also always access the Amped User Support Portal to install and update to the latest version, manage licenses and requests, and download training certificates.