As we are always working to be active in innovating and creating new products, understanding the needs of our customers and being responsive to their needs is equally as important as the scientific study involved in creating new solutions. We are always looking for ways to improve our products, develop new technologies, and improve the way we do business. To truly understand what works and what is missing in our products and market strategy, feedback is vital for us to respond to our customer’s problems that we are helping them to overcome.
At the beginning of this month, we launched a survey. This survey was very popular with significantly more responses than we expected, and it provided very interesting insights on our user’s needs. Continue reading